Foundations of IT Service Management V3 (French Edition) (ITSM Library) |
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by Arjen de Jong List Price: Your Price: $58.00 Availability: Usually ships in 24 hours |
Book DescriptionAn easy-to-read introduction to the entire ITIL V3 Library, this is the official handbook on ITIL. Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. |
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